How to upgrade your Navori QL Server + Troubleshooting

Customers upgrading to 2.2.5 and above -

Although the Navori software supports TLS 1.2 in 2.7, the Navori installer requires TLS 1.0/1.1 for the upgrade and can be removed afterwards.

1. If you are still using the old Minix X7 players or 2400 stix, please ensure the player upgrade is disabled on ALL Minix X7 players and 2400 stix, these players should not be auto-upgraded. The max version running on these are 2.0.9. Please also be aware that Navori has stopped support for Android 4.2, 4.4 - These are hardware should remain on the older version of he software as we cannot predict how our new server and players will react with older hardware which are not able to accommodate to the advanced Navori code. Supported Android can be found on the Navori website

2. The /DigitalSignage and/NavoriManager interface will be completely removed, so please consider your redirects, the new version will be IPorDNS/QLManager.

FAQ: How to create a redirect Page

3. Please take a backup of your white labeling on the login screen as both the DigitialSignage and NavoriManager will be removed upon upgrade. Please Note: In all versions going forward there will be no erasing of white labeling as this will be normalized in a specific folder of QLManager.

4. Active Directory will also need to be set up again under QLManager within IIS. Follow the FAQ

5. Please be very cautious when moving players. In 2.2.5 any player you have selected prior to logging out will remain selected when logging back into the CMS. Before you move any players, please check the Monitoring Window. If you see a pop up when moving a player this is to indicate there are multiple players selected from multiple groups and all these players WILL be moved.

6. Microsoft Azure Customers, please be aware you may have an issue at the completion of the Server Upgrade where you might not be able to login, please validate that your credentials are re-added to IIS:

Application Pool > ASP.NET v4.0 > Advanced Settings > Identity > Custom

Once your server upgrade is complete, your players will attempt to automatically upgrade themselves to the appropriate version.

We recommend following the steps below prior to the upgrade:

https://extranet.navori.com/ng/#/faq/1744

Prior to allowing all your players to upgrade themselves, we suggest testing the new player version on very small subset of players in order to ensure that upgrade does not cause any unforeseen issues on your digital signage network.

Prior to upgrading your Navori QL Server, you MUST backup several elements on the server.

SQL:

Start SQL Server Management Studio and log in. Open Databases and Select NavoriSQL database, right-click Tasks > Backup.

Note: Set the backup type to full.

MEDIA FOLDER:

Back up the Navori Media folder to an external location.

INETPUB - wwwroot FOLDER:

Should your Navori QL server be eligible for an update, upon login to your manager interface you will see a new server version popup.

Note: This will be visible to root Admin users only.

You can also download the upgrade manually from the Navori Extranet and selecting Download QL Server Full Installer, if you have an existing installation this will automatically switch to the upgrader.

Browse to the specified location and look for the file named NavoriQLServer Check the file date to avoid launching an old version.

Launch the NavoriQLServer Application (make sure to right-click and run as Admin always) and click Install, if you are prompted with a UAC message please click Yes.

Confirm the existing Server version and upgrade version are correct and click Next.

Accept the Navori Software License Agreement and select Next.

If NavoriQLServer needs to install missing features please click install and reboot if prompted. Upon reboot, the Installer should launch automatically, if not launch the installer and continue the steps.

The NavoriQLServer Installer needs to connect to https://extranet.Navori.com to upgrade. If you require a proxy please enter your proxy information and Click Test connection to confirm internet connectivity. Once confirmed press OK and Next.

Enter your Navori Extranet password and select Verify. Press OK on the confirmation and select Next.

Note: If you receive an error message stating the Extranet verification has failed.

Confirm your password by logging into https://extranet.Navori.com

If this fails please Open a Support Ticket

Select Install to begin the upgrade

Once you select Finish, log in to your manager interface and confirm your server has upgraded to the new version.

NOTE: 01/07/2022 Customers upgrading to 2.7

Please replace the following Windows players within your MediaUpload > Update folder.

This is the same version but with a new signature.

Navori Ql Player update - https://703885bebc75d62826c1-0b1486f65f06ee7c68b3559635402123.ssl.cf2.rackcdn.com/2.7.0/NewCertificate/NavoriQLPlayer_Update.exe

Navori Ql Player Setup - https://703885bebc75d62826c1-0b1486f65f06ee7c68b3559635402123.ssl.cf2.rackcdn.com/2.7.0/NewCertificate/NavoriQLPlayer_Setup.exe

Navori Ql Player Setup IPR - https://703885bebc75d62826c1-0b1486f65f06ee7c68b3559635402123.ssl.cf2.rackcdn.com/2.7.0/NewCertificate/NavoriQLPlayer_IPR_Setup.exe

Navori Ql Player Setup IPR Update - https://703885bebc75d62826c1-0b1486f65f06ee7c68b3559635402123.ssl.cf2.rackcdn.com/2.7.0/NewCertificate/NavoriQLPlayer_IPR_Update.exe

NavoriQLServer upgrade file has not been downloaded automatically.

(note: In most cases, step 3 resolves the issue)

4. Make sure the NavoriQLServer file has been completely downloaded before you try to run the upgrade file.

Getting Database update errors during QL Server upgrade

Symptom: During an upgrade of QL Server you receive the messages "Database Update: CONNECT_ERROR" and "Database update failed! Click OK to continue installation or Cancel to abort"

Cause: This happens in rare circumstances where the SQL Server is hosted on a remote server and the SQL Server is configured to use the default un-named SQL instance

Solution:

Players appears still connected but it is not possible to send them content via publish

In your server can you open NavoriQLConfigHelper as an administrator the program located under located under C:\Program Files\Navori\NavoriQLServer\NavoriQLConfigHelper.

Check the Connection settings and update your Web server localhost address to “Both” and click on Update.

Then restart IIS.

If the issue persist perform a licence activation on your player again

Please open a support ticket if this FAQ does not resolve your issues.