⚠️ Recommendation
We strongly recommend enabling Multi-Factor Authentication (MFA) to improve account security. Leaving MFA disabled may expose user accounts to unauthorized access.
📋 Prerequisites
Before beginning the MFA configuration, ensure the following requirements are met:
QL Server version must be 2.12.3 or higher
SMTP must be preconfigured to enable email delivery during the MFA setup process
🔐 Steps to Enable MFA on QL Server
Step 1: Log in to QL Manager
Use a root administrator or top-level admin account.
Navigate to Domain and User Management.
Click the Domain Home icon, then right-click and select Edit.
To enable MFA for subdomain users, you need to select the particular subdomain, right-click, choose Edit, and enable MFA.
Step 2: Enable MFA for Domain Users
In the domain settings window, find the MFA option.
Check the box to enable MFA for all top-level domain administrators.
This will apply the default MFA policy to all users in the domain.
Step 3: Add a New User if you have existing user go to Step 6
Go to the user management section.
Click Add New User to begin creating a new user profile.
Step 4: Enter Contact Details
In the General tab, make sure to:
Fill in the contact information
Enter a valid email address
📅 A valid email is essential to initiate the MFA setup.
Step 5: Confirm Your Credentials
After entering user details, a prompt will ask for your admin password.
Enter your current login password to validate the action.
Step 6: Start MFA Configuration
Ask the user to log in with their username and password.
Click the Connection button.
Step 7: Initiate MFA Setup
After clicking Connect, click Configure to initiate MFA setup.
This sends an email to the address provided in Step 4.
Step 8: Check Email for Activation Code
The user will receive an email titled "Authenticator App Activation Code".
Copy the code from the email.
Enter that code here.
🕑 Note: The code is time-sensitive.
Step 9: Configure Authenticator App
After clicking Configure Again, a screen appears prompting setup.
Follow on-screen steps to finalize setup.
Step 10: MFA is Now Active
MFA is now enabled for the user.
During future logins, the system will request the MFA code from the authenticator app.
❓ Frequently Asked Questions (FAQ)
Q1. What version of QL Server supports MFA?
MFA is supported on QL Server version 2.12.3 or higher.
Q2. Is SMTP configuration mandatory for MFA?
Yes, SMTP must be preconfigured to send activation emails during the MFA process.
Q3. Can I enable MFA for subdomain users?
Absolutely. You need to select the subdomain, right-click, choose Edit, and enable MFA specifically for that subdomain.
Q4. What if the user doesn't receive the MFA activation email?
Check if:
The user's email is valid and correct
SMTP settings are working
The email isn’t in the spam/junk folder
If issues persist, contact IT Support.
Q5. Which Authenticator apps are supported?
Any standard TOTP-based app like Google Authenticator, Microsoft Authenticator, or Authy will work.