Issue: Video Playback Locked in Portrait Mode – Firmware Fix Available
📄 Description of the Issue
Several customers have reported a persistent problem affecting video playback on Samsung digital signage devices, specifically the Pontus and Kantus series.
Issue Summary:
Regardless of the screen’s physical orientation or display settings, videos are locked and displayed in portrait mode only. This limits usability, particularly for screens intended for landscape playback, and disrupts the viewer experience.
🔍 Root Cause
The issue was traced to a firmware-level bug in the display’s orientation logic. The device failed to properly auto-detect or respond to changes in screen rotation, leading to a hard-locked portrait orientation during media playback.
✅ Resolution Provided
Samsung has acknowledged the issue and released updated firmware to resolve this bug. The fix ensures correct portrait/landscape orientation handling during video playback.
⬇️ Firmware Update Downloads
Firmware is available in two formats—BEM (for networked update environments) and USB (manual update).
🔹 For Pontus Devices:
BEM Update File: S-PTMLWWC_1093.0_BEM.zip
USB Update File: S-PTMLWWC_1093.0_USB_Common.zip
🔹 For Kantus Devices:
BEM Update File: S-KSU2EWWC_1111.0_BEM.zip
USB Update File: S-KSU2EWWC_1111.0_USB_Common.zip
ℹ️ Important:
Always back up device settings and content before applying firmware updates.
Follow Samsung’s recommended upgrade procedures included in the download package or support guide.
📝 Steps to Apply Firmware
1.Download the appropriate firmware file for your device.
2.If using USB:
Copy the file to a FAT32-formatted USB drive.
Insert into the USB port of the signage device.
Access the system menu and initiate firmware update.
3. If using BEM:
Push the update through your BEM server interface as per usual procedures.
Reboot the device after installation.
📺 FAQ – Video Playback Stuck in Portrait Mode (Samsung Devices)
Q1: What’s the issue with video playback on my Samsung device?
A: Some customers have reported that videos always play in portrait mode, even when the screen is set to landscape. This issue has been identified on Samsung Pontus and Kantus models.
Q2: Which devices are affected?
A: The issue has been confirmed on the following models:
Pontus Series
Kantus Series
Q3: What caused this orientation bug?
A: It was a firmware-level bug in the device’s orientation detection logic. Basically, the device got confused and insisted on keeping things vertical—even when horizontal made more sense.
Q4: Is there a fix available?
A: Yes, Samsung has released a firmware update that fixes this bug. The update restores correct orientation behavior for video playback.
Q5: How do I apply the firmware fix?
You can update your device using either of the following methods:
📡 BEM Update
Pontus: S-PTMLWWC_1093.0_BEM.zip
Kantus: S-KSU2EWWC_1111.0_BEM.zip
🔌 USB Update
Pontus: S-PTMLWWC_1093.0_USB_Common.zip
Kantus: S-KSU2EWWC_1111.0_USB_Common.zip
📌 Make sure to back up any important data before updating. Follow standard Samsung upgrade instructions for your device model.
Q6: Where can I get help with the update?
A: If you’re unsure how to apply the update or encounter any issues, contact our support team at [https://extranet.navori.com] or call us directly. Remote assistance is available on request.
Q7: I’ve applied the update—what next?
A: After updating:
Reboot the device.
Test video playback in both orientations.
If everything looks good—issue resolved! 🎉
If not, contact us and we’ll dig deeper.
Q8: How do I know if the issue is resolved?
A: You’ll know it’s fixed when videos correctly follow the screen orientation. If the video flips as it should—your firmware is working properly.