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BrightSign - Black frames during transition (2.2.18)

Monday ID (1871700654)

Written by Giuseppe

Environment and Player information:

Content:

1st Test Content

  • Name: 1920x1080-30FPS-H264

  • Resolution: 1920x1080

  • FPS: 30

  • Encoding: H264

2nd Test Content

  • Name: 4k-30FPS-H264

  • Resolution: 4k

  • FPS:30

  • Encoding: H264



Reproduction Steps:

Issue publish of either 1st or 2nd Test Content. Playback results in the below outcome. A black frame can be seen during transition. This is a regression form 2.2.14 where this issue was addressed. This behavior is seen with any video content published on 2.2.18.

For the XT1144 I am seeing the following scenarios:

Playback is Perfect:

QL Version 2.2.14

BrightSign OS: 8.2.75

Seeing Freeze at consistentspot of playlist Playback, No black Frames but Frames dropped before and after Video Content:

QL Version 2.2.18

BrightSign OS: 8.2.75

Black Frames and Frames dropped before and After transition (Worse playback):

QL Version 2.2.14

BrightSign OS: 8.3.46

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QL Version 2.2.18

BrightSign OS: 8.3.46



Current playback on QL Version 2.2.18 and BrightSign OS: 8.3.46

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